Turn your supplier indicators into performance decisions
Source-to-Pay lets you manage supplier performance using reliable operational indicators: quality, lead times, costs, service, contract compliance and supply continuity. The data is consolidated in dynamic dashboards so you can quickly identify high-performing suppliers, observed gaps and the improvement actions to launch.
What Supplier Performance enables
Track, compare and improve your suppliers with reliable indicators, scorecards and automated alerts.
- Supplier performance management Analyze the quality, costs, lead times and reliability of your supplier base.
- Quality, cost, lead time and service KPIs Track key performance indicators in real time on dedicated dashboards.
- Supplier scorecards Rank and compare your suppliers on objective criteria.
- Performance history and trends Visualize each supplier's trajectory to anticipate drifts.
- Alerts and at-risk supplier detection Get automatic alerts as soon as a supplier falls outside its target performance zone.
- Supplier comparison and segmentation Segment your supplier base to prioritize your actions and negotiations.
A complete view of performance
Centralize each supplier's indicators in a single performance record for clear monitoring and better control of your purchasing.
- On-time delivery Lead time and punctuality tracking.
- Ordered quantities fulfilled Control of delivered quantities.
- Compliance rate Quality of products and services.
- Compliance with specifications Technical and business compliance.
- Service level Availability and reliability.
- Number of delays Tracking of late deliveries.
- Number of non-conformities Detection of quality gaps.
- Number of complaints
Indicators tailored to every activity
Configure indicators according to your purchasing families, categories, contracts and business challenges. Indicators can be applied to a supplier, a category, a contract, an entity or a given period.
- A calculation method Clear and transparent formulas.
- A unit of measure To compare consistent data.
- A target to reach Thresholds defined by type or category.
- A tolerance threshold To identify significant deviations.
- A calculation frequency Daily, weekly or monthly.
- An analysis period Rolling or fixed period.
- A data source Data from orders, receipts and invoices.
- A criticality level To prioritize the actions to take.
Quality management
Track the quality of products and services using concrete indicators.
- Compliance rate Measure the compliance of products and services with specifications.
- Number of rejected products Track rejected products and their main causes.
- Number of non-compliant services Analyze non-compliant services.
- Return rate Anticipate corrective actions.
- Number of reservations Track reservations issued at goods receipt.
- Number of complaints Track customer and internal complaints.
- Non-conformity processing time Measure how quickly issues are handled.
- Incident resolution rate Assess the effectiveness of corrective actions.
Lead time and delivery management
Measure the supplier's reliability in fulfilling its commitments.
- On-time delivery rate Track the percentage of deliveries made on time.
- Average delay Analyze the average delay of deliveries.
- Number of late deliveries Identify deliveries that miss the committed lead times.
- Compliance with contractual dates Check that delivery commitments are met.
- Ordered quantities fulfilled Check that delivered quantities are correct.
- Complete delivery rate Measure the share of deliveries received with nothing missing.
- Average delivery lead time Calculate the time between order and receipt.
- Service completion lead time Track implementation lead times.
Cost and commercial commitment management
Analyze the economic results of the supplier relationship to optimize your purchasing and control your commitments.
- Price trends Track price changes and their impact on your costs.
- Gap between negotiated and invoiced price
- Compliance with pricing terms Check that negotiated prices are applied.
- Negotiated gains Measure the gains obtained through commercial agreements.
- Savings achieved Track the savings generated.
- Additional costs Detect additional costs and their causes.
- Credit notes obtained Track credit notes issued by suppliers.
- Penalties applied Control the application of contractual penalties.
Monitoring of contractual commitments and SLAs
Check compliance with the service levels set out in contracts and ensure effective collaboration with your suppliers.
- Service availability Track service availability and continuity.
- Response time Measure the supplier's responsiveness.
- Resolution time Track processing time.
- Compliance with intervention times Check the lead times set out in the contract.
- Compliance with deliverables Ensure compliant delivery of products or services.
- Compliance with committed volumes Check deliveries against contractual volumes.
- Compliance with quality levels Track compliance with quality criteria.
- Number of SLAs not met Identify and analyze service gaps.
Performance targets and thresholds
Set precise targets for each indicator. Source-to-Pay automatically flags results and adapts thresholds according to the purchasing category, the supplier's criticality or contractual commitments.
- On target Result aligned with the set target.
- Close to the warning threshold To watch before it drifts.
- Below the expected level Gap to correct quickly.
- Critical situation Immediate action required.
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